Refund Policy
This policy explains when CepPro software subscription payments may be refunded.
Last updated: 2026-05-04
Overview
CepPro sells access to software through recurring subscription plans. The terms below describe when refunds are available.
Refunds on the first subscription payment
Customers may request a refund within 7 days of the first subscription payment if they are not satisfied with the service.
Renewal payments
Renewal payments are generally non-refundable unless required by law or approved after review on a case-by-case basis.
How refunds are processed
Refunds are processed back to the original payment method through our payment provider. Depending on the payment provider and your bank, it may take several business days for the refund to appear on your statement.
Fraud and abuse
Refund requests connected to fraud, chargebacks initiated without contacting us first, or abuse of the refund process may be refused, and the corresponding subscription may be suspended.
How to request a refund
To request a refund, contact us by email with your account email, the date of the payment, and a brief reason for the request.
Contact
Refund requests can be sent to support@ceppro.net.