Refund Policy

Overview

CepPro sells access to software through recurring subscription plans. The terms below describe when refunds are available.

Refunds on the first subscription payment

Customers may request a refund within 7 days of the first subscription payment if they are not satisfied with the service.

Renewal payments

Renewal payments are generally non-refundable unless required by law or approved after review on a case-by-case basis.

What can be refunded

Refunds apply only to CepPro software subscription payments made by online card through an approved CepPro payment provider. The 7-day window above applies to that first online card payment.

What is not eligible for an online card refund

Some ways of paying for or activating CepPro are not online card payments, so they cannot be refunded to a card. If you used one of these, contact support and we will help:

• Offline or manual payments arranged directly with us.
• Cash or payments made to a reseller, which are handled by that reseller.
• Referral or promotional credits applied to a subscription.
• Access granted by the CepPro team at no charge.
• Test, QA, or demonstration accounts.
• Free trial periods, which are never charged.
• Reseller setup, training, or support services, which are separate from the software.

How refunds are processed

Refunds are processed back to the original payment method through our payment provider. Depending on the payment provider and your bank, it may take several business days for the refund to appear on your statement.

Fraud and abuse

Refund requests connected to fraud, chargebacks initiated without contacting us first, or abuse of the refund process may be refused, and the corresponding subscription may be suspended.

How to request a refund

To request a refund, contact us by email with your account email, the date of the payment, and a brief reason for the request.

Refunds never delete your data

A refund or cancellation never deletes your business data. Your records stay available to view and export, exactly as described in the Cancellation Policy.

Contact

Refund requests can be sent to support@ceppro.net.